Política de envio

Processing time

We aim to post your items within 3-5 business days of your purchase. Please allow this time for your order to be made and shipped

Who will deliver my parcel?

We use CTT tracked service for the vast majority of parcel deliveries.

We also use DHL for larger international orders.

I need my parcel next day; can you do this?

We do offer a click and collect option at check out, so if you are able to get to us to collect we can have your order ready for you within 24hrs for special requests.

If it is a product with a preparation time, after the estimated time has elapsed, you can pick it up from the delivery points.

How will I know when to expect my parcel?

You will be sent an email when your parcels leave us with full tracking details. Orders usually take 2-3 days within Portugal. You can monitor the tracking through the link provided in the email and also through your online account on the website.

What if I’m not home on day of delivery?

CTT – If you are out when your parcel is delivered your parcel will either be left safe on your property, with a neighbor or taken back to the sorting office if neither of those options is possible. You will be left a card with details to arrange re-delivery or collection from the sorting office.

If you have problems with delivery or the package is damaged, what do I do?

If your delivery isn’t going to plan, then please contact us right away. We are here to help sort out the issue and will do everything we can to get your parcel to you. You can email us at rusticstyle.pt@gmail.com