Política de privacidade

Last updated: July 30, 2025
Thank you for choosing to be part of our community at Rustic Style – Design Studio. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at info@rusticstyle.pt.
This Privacy Policy describes how Rustic Style (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase at rusticstyle.pt (the "Site"), or communicate with us in connection with the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required under applicable law.

How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as detailed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect
The type of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you
Information you provide directly through our Services may include:

  • Contact data such as your name, address, phone number, and email.

  • Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information such as your username, password, security questions, and other information used for account security purposes.

  • Customer service information such as the information you choose to include in communications with us, for example when sending a message through the Services.

Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account info, credit or debit card details, billing address) to process your payment and complete your orders and provide you with requested products or services, to fulfill our contract with you.
    When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.
    All information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the “Third-Party Websites and Links” section below.

How we use your personal information
Provision of products and services. We use your personal information to provide the Services and fulfill our contract, including processing your payments, completing your orders, sending you notifications about your account, purchases, returns, exchanges, or other transactions; creating, maintaining, and managing your account; managing shipments; facilitating returns and exchanges, and other account-related functions. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you choose to use. In this case, Shopify will process your information according to its Privacy Policy and Consumer Privacy Policy.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you ads for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6(1)(f) GDPR.

Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend not sharing your username, password, or other access credentials with anyone. If you believe your account has been compromised, contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website for you and other customers, pursuant to Art. 6(1)(f) GDPR.

Communication and service improvement. We use your personal information to provide you with customer service and improve our Services. This aligns with our legitimate interest in responding to your needs, providing effective services, and maintaining our business relationship with you, pursuant to Art. 6(1)(f) GDPR.

Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use to operate our store with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to optimize our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interest of managing, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize Services, products, and advertising on our Site and other websites.
Most browsers accept cookies by default, but you can set your browser to remove or reject cookies through its controls. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to work improperly or become unavailable. In addition, blocking cookies may not entirely prevent how we share information with third parties, such as our advertising partners.

How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties to fulfill contracts, for legitimate purposes, and for other reasons as outlined in this Privacy Policy. These circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order and shipping management).

  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • When you instruct us, request us, or otherwise consent for us to disclose certain information to third parties, such as for product shipments or through social media widgets or login integrations, with your consent.

  • With our affiliates or within our corporate group, in our legitimate interest of running a successful business. In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following personal and sensitive personal information about users for the purposes outlined above in “How we collect and use your personal information” and “How we disclose personal information”:

  • Identifiers, such as basic contact data and certain order and account information

  • Commercial information, such as order data, purchase information, and customer service data

  • Internet or other similar network activity, such as usage data

  • Geolocation data, such as locations determined by IP address or other technical measures

  • Vendors and third parties who provide services on our behalf (e.g., ISPs, payment processors, fulfillment partners, customer service partners, data analytics providers)

  • Business and marketing partners

  • Affiliates

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

Children’s data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of minors under 16 years of age.

Security and retention of your information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee absolute security. In addition, information you send to us may not be secure in transit. We recommend you not use unsecured channels to communicate sensitive or confidential information to us.
The period for which we retain your personal information depends on several factors, such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights
Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute—they may apply only in certain circumstances, and in some cases, we may deny your request as permitted by law.

  • Right to access/information: You have the right to request access to the personal information we hold about you, including details of how we use and share it.

  • Right to deletion: You have the right to request that we delete the personal information we have about you.

  • Right to correction: You have the right to request that we correct inaccurate personal information we hold about you.

  • Restriction of processing: You have the right to request that we stop or restrict the processing of your personal information.

  • Withdrawal of consent: Where we rely on consent to process your personal information, you have the right to withdraw it.

  • Appeal: You have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.

  • Managing communication preferences: We may send you promotional emails, and you can opt out at any time using the unsubscribe option included in those emails. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us through the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a meaningful response to your request. As permitted by applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints
If you have any complaints about how we handle your personal information, please contact us using the contact details provided below.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or email us at MAIL.
For the purposes of applicable data protection laws, and unless otherwise expressly stated, we are the data controller of your personal data.